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VZ zve na workshopy CULTURAL DIMENSIONS IN THE HOSPITALITY INDUSTRY

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VZ FMV zve na workshopy

CULTURAL DIMENSIONS IN THE HOSPITALITY INDUSTRY

Managing culture and customer care

Date: Thursday, February 7th 2008

Location: University of Economics, sq. W. Churchill 4, 130 67,  Prague, Czech 

                 Republic, Room RB 213 ( Rajská budova)

                       

Programme:

0915  Arrival & Coffee

0925  Welcome by Doc. Ing. Jarmila Indrova, CSc. Head of the Department of 

         Tourism , University of Economics in Prague  

0930  Introduction to cultural dimensions

1100  Break

1115  Understanding national cultural differences

1230  Lunch

1330  International customer behaviours

1500  Break

1515  Meeting the expectations of international customers

1630  Evaluation

1645  Close

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Recognising and developing organisational culture

Date: Friday, February 8th 2008

Location: University of Economics, sq. W. Churchill 4, 130 67,  Prague, Czech 

                 Republic, Room RB 213 ( Rajská budova)

Programme:                           

0915  Arrival and coffee

0925  Welcome by Ing. Jarmila Indrova, CSc. Head of the Department of

          Tourism , University of Economics in Prague

0930  Introduction to organisational culture

1045  Break

1100  Elements of organisational culture

1230  Lunch

1330  Assessing organisational culture

1500  Break

1515  Cultural mobility in Europe               

1630  Evaluation

1645  Close

Programový výbor:

doc. Ing. Jarmila Indrová, CSc., Tourism Department, UEP 

Ing. Zdenka Petrů, Tourism Department, UEP

Dr Elizabeth M. Ineson , MMU, UK

Prof. Graham J. Stone, MMU, UK

Fotogalerie:

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